Customer Support

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7 Tips for Building a Memorable Customer Experience This Holiday Season

7 Tips for Building a Memorable Customer Experience This Holiday Season

Busy streets, decorated stores, crowded bars, and an atmosphere filled with laughter – it’s holiday season. And it’s just around the corner. Like every year, you’ve pulled your sleeves up to tackle all customer queries efficiently. You’ve got your support operators in place to ensure that no question goes unanswered. But how about making this...
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6 Benefits of Using a Live Chat on Website (Expert Advice)

6 Benefits of Using a Live Chat on Website (Expert Advice)

More than 50% of Americans have given up on a planned purchase or transaction because of bad customer service. The statistic above indicates that organizations shouldn’t take customer service for granted. After all, none can afford to lose its customers in a competitive market. And although there are many statistics to establish the growing relevance...
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Delighting Your Customers On The Go Using Live Chat Mobile App

Delighting Your Customers On The Go Using Live Chat Mobile App

Delightful customer experience! A motto every company wishes to follow and abide by at all times. But is it really possible? Guess what, statistics like: Annually US companies lose $62 billion due to bad customer service 74% customers switch to a different option in market if their purchasing experience has been too difficult 51% customers...
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5 Cringeworthy Customer Service Experiences (and How to Avoid Creating Them)

5 Cringeworthy Customer Service Experiences (and How to Avoid Creating Them)

We’ve all been there. After making a purchase, you’re dissatisfied with a product or service. After being in touch with a customer service representative, the process becomes even more aggravating when a solution isn’t reached. Inaction, rudeness and failure to take ownership of their mistakes – these are just some of the negative approaches to...
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7 Compelling Reasons Why You Should Listen to Your Customers

7 Compelling Reasons Why You Should Listen to Your Customers

Offering a delightful customer service has become the lifeblood of the businesses all over the world. Success of any business is directly proportional to its customer experience. Did you know 60% of the organizations consider customer service as their top most priority? A good customer experience often leads to customer retention. Do you always find...
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How Online Chat Support Affects Customer Happiness

How Online Chat Support Affects Customer Happiness

Earlier, online customer service process used to be terrible. Customers had less options to try then, so they had no choice but to stick to the chosen brands even if they treated their customers poorly. These days, however, with plenty of businesses selling the same products or services, the tables have turned. Thanks to the...
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How to Build a Effective Customer Engagement Strategy (Marketing Tips)

How to Build a Effective Customer Engagement Strategy (Marketing Tips)

Is it possible to know what our customers think all the time while they browse the website? Honestly, no company has the means to learn what their customers are thinking or feeling all the time. But should that stop you from learning more about your customers? That’s why it is important you formulate customer engagement...
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Return Customers Spend 3 Times More: Here Are 4 Ways to Retain Customers

Return Customers Spend 3 Times More: Here Are 4 Ways to Retain Customers

Data from Riskified show that return customers account for 1/3rd of all online shopping revenue and they tend to spend 3 times more than one-time shoppers. Yet 44% of companies have no focus on customer retention. Return customers might not be as loyal as your brand’s advocates but their previous satisfied experience with you provides...
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