Customer Support

Popular Articles

How CRM Systems Can Help You Provide Better Customer Service

How CRM Systems Can Help You Provide Better Customer Service

People stop doing business with a brand if they get subjected to poor customer service. Numbers don’t lie. More than 50% of customers stop giving business to brands that did not stand up to their customer service expectations. And due to poor customer service, many organizations across the globe have incurred a loss of $1.6...
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How to Add Live Chat on Your WordPress Website

How to Add Live Chat on Your WordPress Website

“I want to add live chat to my WordPress website, but don’t know how to begin.” Trust us when we say that adding that little live chat project on your WordPress website is easy and hardly takes a few minutes to take it live. But if you’re still having second thoughts on the “easy” part,...
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How to Improve Customer Service in eCommerce Business

How to Improve Customer Service in eCommerce Business

Starting an eCommerce business might be easy, but generating profits out of it is certainly not! If numbers are to be believed, then almost 97% of eCommerce businesses fail and one of the reasons for this failure is poor customer service. On the contrary, research by Harvard Business Review proves that people spend up to...
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Top 9 Customer Service Trends to Watch in 2022

Top 9 Customer Service Trends to Watch in 2022

A robust customer service strategy helps your brand increase its customer base and also keep its existing ones delighted. However, building an amazing strategy requires an organization to keep up with the changing customer service trends every year. While many experts in this segment may offer you great insights, finding all the trends at one...
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5 Unmatchable Tips To Re-Engage Customers And Keep Them Coming Back

5 Unmatchable Tips To Re-Engage Customers And Keep Them Coming Back

Remember that customer who bought your product 5 months ago? And, how about that customer that gave you lots of referrals last year? Like any other business, you may have a solid base of existing customers. However, there are times when you may not interact with them for months or even years! That’s when you...
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Live Chat vs Chatbots: A Detailed Comparative Analysis

Live Chat vs Chatbots: A Detailed Comparative Analysis

Quick issue resolution is not just a way to stand out, but an absolute necessity to survive in a competitive marketplace. Customer frustration results in churn. This is why organizations use a range of support techniques to ensure that clients receive adequate support, as and when they need it.  However, picking the right support channel...
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12 Channels to Capture Customer Feedback

12 Channels to Capture Customer Feedback

Did you know that buyers read an average of at least 40 online reviews before believing in a business’s star rating? That’s not all. Buyers also post questions on different customer feedback channels like Quora or Reddit to know more about your services or in case they have doubts and want an unbiased response. And...
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Expert Advice to Improve Customer Service This Holiday Season

Expert Advice to Improve Customer Service This Holiday Season

The holiday season has knocked your doorstep. And it’s time you gear up to tackle all customer queries and requests on time. Now, there are many online platforms that advice you on how to improve your customer service this holiday season. But not all of them point towards ‘the best tips’. That’s okay. They all...
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7 Tips for Building a Memorable Customer Experience This Holiday Season

7 Tips for Building a Memorable Customer Experience This Holiday Season

Busy streets, decorated stores, crowded bars, and an atmosphere filled with laughter – it’s holiday season. And it’s just around the corner. Like every year, you’ve pulled your sleeves up to tackle all customer queries efficiently. You’ve got your support operators in place to ensure that no question goes unanswered. But how about making this...
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