ProProfs Editorial Team, Author at Chat Blog

Articles by ProProfs Editorial Team

Top 16 Benefits of Chatbots for Your Business & Customers in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 21 Jan, 2026

As customer expectations rise, traditional communication methods like phone calls and emails often fall short. That’s why businesses need to leverage chatbot benefits to elevate their customer support and overall user experience. Why? During my 11 years in customer support, I’ve seen chatbots help automate routine tasks, enhance customer satisfaction with immediate responses, and reduce...

11 Most Chosen Chatbot Software for Small Businesses [With Pros & Cons]

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 21 Feb, 2025

Choosing chatbot software for small businesses is hard. You keep trying different keywords on Google, like “chatbot for small business,” and every time you discover a new tool – what a pain in the neck! And then you have all these doubts and questions but no one to clarify. Moments like these make you wish...

Top 20 Customer Service Software to Delight Customers Every Time!

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 23 Jan, 2026

You know what they say, happy customers are the heart of any successful business! But let’s face it, delivering exceptional customer service can be a real challenge. With customers expecting instant responses and personalized support across multiple channels, it’s easy to feel overwhelmed. But what if there was a way to turn this overwhelming tide...

15 Best Chatbot Builders in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 15 Jul, 2025

Chatbots have become the “new support heroes” that are helping millions of businesses reach out to customers and assist them with routine queries. As Artificial Intelligence (AI) grows and chatbots become more intelligent, there will soon come a time when it will be nearly impossible to tell the difference between a chatbot and a human...

11 Best Drift Alternatives for Your Business in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 9 Jan, 2026

In the world of customer service, instant but valuable responses are the quickest route to customer delight. Customers are obsessed with quick answers to their queries and instant resolution for their pain points. This makes live chat a superb tool to build a lasting positive impression on them. Drift is a popular live chat solution...

10 Best Pure Chat Alternatives in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 21 Feb, 2025

Live chat is a game-changing customer service channel that allows businesses to engage customers in real-time and generate quality leads. When we talk about live chat tools, Pure Chat is one of the leading brands. Pure Chat helps thousands of organizations have better conversations with website visitors in the moments that matter most. You can...

Top 15 LiveChat Alternatives You Should Try in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 15 Jan, 2026

Tired of using LiveChat? Thinking about a switch? You’ve hit the jackpot! While LiveChat is a popular tool, it’s not the only one out there. Whether you’re after more customization, better automation, or robust analytics, there are numerous LiveChat alternatives that might better suit your needs. In this guide, I’ll share the 15 best LiveChat...

9 Best Customer Retention Software to Boost Engagement & Reduce Churn in 2026

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 9 Jan, 2026

“Customers don’t usually tell you they’re leaving. They just stop showing up.” I’ve seen this across growing businesses where traffic and sign-ups look healthy, but retention quietly slips. Customer retention software starts to matter when you realize churn is often about missed moments, not broken products. Most customers leave because something felt unclear or unattended....

Chatbots for Lead Generation: Use Cases, Benefits & Future Trends You Should Know

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 9 Jan, 2026

A few years ago, I noticed something frustrating on our website. We were spending real money to bring in traffic, yet most visitors left without taking any action. That experience pushed me to take a closer look at chatbots for lead generation and how they change the way businesses capture and convert interest. Instead of...

10 Best Customer Service Channels to Improve Your Customer Experience

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 19 Jan, 2026

You can create positive experiences for customers by being a good listener. However, you need to be actively present on the best customer service channels to ensure that every customer issue gets the attention it deserves. While different customers prefer different channels to connect with companies, it’s not practically possible to be available on every...